After sales service constitution
All dealing customers with us can be obtained different grades perfect and knight after sales service whatever the transaction amount
A.Samples orders after sales service clauses£¨Samples order is to say total amount < USD1000.00£©
1¡¢ Customers must fill in our provided samples test report if samples quality is not accord with our provided product spec instruction data on all product buy from us. After we verify, we will replace to customers free of charge. Customers may confer with our sole agent in USA, Germany, France, India, Switzerland for replacement
2¡¢ On all products buy from us, If samples quality is accord with our provided product spec instruction data but it is not accord with customers' market demands and need to improvement, under mutual benefit situation, customers with us share the improvement charge and we will return 50% first samples charge.
3¡¢ All samples buy form us can be obtained the same quality guarantee time as regular product, we would provide free of charge maintenance and replacement service according our clauses in the quality guarantee time.
B. Regular products after sales service clauses£¨Batch purchase is to say total amount > USD1000.0£©
1¡¢ On all product buy from us, if products quality is not accord with provided samples quality, customers must fill in our provided product test report and send 1 sample to us for verify, unpassed products will be replaced after we verified, all charge take by us. Customers may confer with our sole agent in USA, Germany, France, India, Switzerland etc for replacement.
2¡¢ On all product buy form us, we would provide some space part or spare part of whole products according different products and different qty for customers' replacement.
3¡¢ Concerned technology supports, customers may direct to contact our technology support dept, also can consult to our sole agent in USA, Germany, France, India, Switzerland etc
4¡¢ All products buy form us will be obtained free of charge maintenance and replacement service under our clauses in quality guarantee time.
C. Projects after sales service clauses. Project is to say it is carried on designs, development, product according customers' appointed spec by us, project total amount > USD2500.00
1¡¢ All projects design and development and product by us will be obtained 12 months quality guarantee for the part is carried on by us.
2¡¢ On all projects design, development and product by us, we will provide entirely technology support and maintenance according projects actual situation. Technology support modes: 1) our technical people provide technology support through internet. 2£©our sole agent in USA, Germany, France, India, Switzerland etc dispatch people to support in filed.3) through post (Express) to send technology information and relational fittings.4) our technology dept dispatch people to support in filed.
3¡¢ On all projects design, development and product by us, whole design and product process will be published to customers, and request customers confirm each step, customers must point the problems in the appointed time, it is not the guarantee scope if customers did not point the problems in the appointed time to lead to the problems
D. Customers must essential strictly take charge of our provided product use direction (including user instruction, use condition) to use and direct user to use relational products, It's not the quality guarantee scope if against use direction to lead to product broken. E. This quality guarantee letter is written by Alight, Finally explain right belongs to Alight
Alight Optoelectronic Industry Commerce Company Limited |
